PRIVATE POLICY

Thank you for choosing Five Owls Publishing. We’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services (collectively, the "Services").

 If there’s ever a conflict between this policy and our Terms of Service, this Privacy Policy will control where your personal information is concerned.

  • "Personal information" means any information that identifies, relates to, or could reasonably be linked to you. We may collect the following:

    • Contact Information: Name, email address, shipping address, billing address, phone number

    • Payment Details: Credit/debit card numbers, payment confirmation, transaction history

    • Account Details: Username, password, preferences, and settings

    • Shopping Activity: Items viewed, cart contents, wishlist, purchases, returns, cancellations

    • Communications: Emails, chats, or messages you send to us

    • Device Info: IP address, browser type, operating system, mobile identifiers

    • Usage Data: How you interact with our Services, including browsing and navigation behavior

    We may also infer preferences or interests based on your use of the Services.

  • We collect information:

    • Directly from you: When you create an account, place an order, or communicate with us.

    • Automatically: Via cookies, pixels, and other tracking technologies when you use our site.

    • From service providers: Like payment processors, analytics partners, and marketing platforms.

    • From partners or third parties: Including ad networks and social media platforms.

  • Depending on how you use our Services, we use your information for the following purposes:

    • To Provide and Improve the Services

    • Fulfill your orders and returns.

    • Create and manage your account.

    • Process payments.

    • Customize your shopping experience.

    • Recommend products.

    • For Marketing & Advertising

    • Send promotional emails or messages (you can opt out at any time).

    • Show targeted ads on our site or other platforms.

    • For Security and Fraud Prevention

    • Verify your identity.

    • Detect and prevent fraud or malicious activity.

    • To Communicate with You

    • Respond to inquiries and customer service requests.

    • Send service-related notifications (e.g., order updates).

    • To Comply with Legal Requirements

    • Respond to law enforcement or court orders.

    • Enforce our Terms or investigate potential violations.

  • We may share your information with:

    • Squarespace: Our eCommerce platform that helps power our Services.

    • Service providers: Including shipping, payment, customer support, and analytics partners.

    • Marketing and business partners: To help deliver targeted advertising (subject to your choices).

    • Corporate affiliates: Within our company group, including our parent company Five Owls Publishing Ltd Co.

    • Legal authorities: If required by law or in connection with legal proceedings.

    • With your consent: For example, with social media logins or public reviews.

  • Our store is hosted by Squarespace. This means:

    • Squarespace may collect and process your personal information to operate and enhance the Services.

    • Squarespace may aggregate and use data from multiple merchants (including us).

    • Squarespace handles requests about how it uses your data; visit their Privacy Policy to learn more.

    If you use the Services with Global Privacy Control enabled, Squarespace may apply your opt-out preferences across devices.

  • Depending on your location, you may have the right to:

    • Access/Know: Request a copy of your personal data.

    • Delete: Ask us to delete your data.

    • Correct: Fix inaccurate personal information.

    • Portability: Receive your data in a structured, machine-readable format.

    • Opt Out of Sale/Sharing: Say no to targeted advertising or selling/sharing of your data.

    • Manage Communications: Unsubscribe from promotional emails anytime.

    To exercise these rights, contact us at: legal@fiveowlspublishing.com. 

    We may ask you to verify your identity and can accept requests through authorized agents (with proof).

    We will not discriminate against you for exercising your privacy rights.

  • Our Services are not intended for children under 13 (or under 16 where applicable). We do not knowingly collect personal data from children. If you believe your child has provided us with personal data, please contact us and we’ll delete it.

  • We use reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure. Avoid sending sensitive data over unencrypted channels.

    We retain data as long as necessary to:

    • Maintain your account.

    • Provide you with Services.

    • Meet legal obligations.

    • Resolve disputes and enforce terms.

  • Your data may be transferred outside of your country. If you’re in the EEA or UK, we rely on approved legal mechanisms like Standard Contractual Clauses to protect your information.

  • We may update this policy to reflect changes in our practices or the law. We’ll post updates here with a new effective date. Significant changes may be communicated by email or via the Services.

  • We use cookies and similar technologies to:

    • Keep you signed in.

    • Remember preferences and items in your cart.

    • Understand how you interact with our site.

    • Show ads based on your activity.

    You can control cookie preferences via your browser settings or by using our site cookie settings.

  • If you have questions or want to exercise your privacy rights, contact us at:

    Email:legal@fiveowlspublishing.com


    Mail: Five Owls Publishing Ltd Co
    5900 Balcones Dr #27320
    Austin, TX
    78731
    United States of America

This policy applies only to customers in the United States and is governed by U.S. consumer protection laws.
Nothing in this policy overrides your statutory rights under applicable law, including your right to a refund for defective goods.